This is a forum topic for discussing the article "Using Twitter to Turn a Crisis into a Save":
http://www.elated.com/articles/using-twitter-to-turn-a-crisis-into-a-save/
In this article, Simon Meek shows how a firm can turn a really grumpy, publicly moaning customer into a happy, more loyal one, using nothing but the power of Twitter.
http://www.elated.com/articles/using-twitter-to-turn-a-crisis-into-a-save/
In this article, Simon Meek shows how a firm can turn a really grumpy, publicly moaning customer into a happy, more loyal one, using nothing but the power of Twitter.
