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"Could We Just..." Clients

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21-Oct-09 00:11

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simon

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Posts: 1955

In the current issue of the ELATED Extra (http://www.elated.com/newsletter/), I answered a reader's question about a client who seems nice, but who is always asking for work to be changed - for no extra money!

Do you have any similar client anecdotes you'd like to share? Remember, no naming names!

Simon

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21-Oct-09 03:59

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knystrom19

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Posts: 6

Yep, sure do.

I "won" a "contest" in my high school to develop a site for another teacher there for his personal fitness studio, Stride Club (strideclubstudios.com)

Everything was going fine, and then when it was done, the usual final tweaks were asked to be done, which I did.

But recently, taking on college, these changes have caught up with me and they keep piling on. I fear eventually he'll ask for an entire site re-design, which I don't have the time for...

Another client wants a guestbook which I have little ability to mess around with and implement, but they keep pushing for it...

Alas...

22-Oct-09 14:36

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simon

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Posts: 1955

Alas indeed, but it seems to me like what's missing here is communication. You've left school, and the site's done, so either (nicely) pointy out that you no longer have time, or start charging for updates (at which point it might worth doing)

There's nothing that says you have to keep doing it forever for free!

Ditto the guestbook client. If you don't have time, be nice, but lose the client, or if they'll pay sensible money, outsource the guestbook development to someone who knows how to do it.

Mostly, people respond well to honest but pleasant comments I find.

Simon

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ELATED : )
http://www.PageKits.com
Professional Website Templates

22-Oct-09 16:47

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knystrom19

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Posts: 6

I could point that out, I think I'm just hesitant to do so. I don't know why though... I do charge for updates already. I don't think I'd do them for free, even if they asked. As for the outsourcing, I'm trying to learn everything from the ground up, so I can be in total control of what I create. That I think adds a sense of "solid-ness" I guess to the site, and the client's satisfaction, that their developer really knows what they're doing.

I've got to try the nice, honest comment thing. Seems logical enough.

Thanks Simon.